Privacy Policy
Last updated: January 2025
Introduction
Universal Insightmedia operates universalinsightmedia.com and provides online education services focused on enhancing team performance. We take your privacy seriously and want you to understand how we collect, use, and protect your personal information.
This policy explains our practices in straightforward terms. We believe you should know exactly what happens with your data when you use our platform. If something isn't clear, reach out and we'll explain it better.
Information We Collect
Account Information
When you sign up for courses, we collect basic details to create your account and provide our services:
- Your name and email address
- Password (encrypted and never stored in plain text)
- Phone number if you choose to provide it
- Company name and role for corporate accounts
Learning Activity Data
We track your progress through courses to help you pick up where you left off and improve our content:
- Course enrollment and completion status
- Video watch time and lecture progress
- Quiz results and assessment scores
- Download history for study materials
- Time spent on different content sections
Technical Information
Like most websites, we automatically collect some technical data when you visit:
- IP address and general location (city/region level)
- Browser type and operating system
- Device information and screen resolution
- Pages viewed and time on site
- Referring websites and search terms
Note: We don't track your activity across other websites. The data we collect is limited to your interactions with universalinsightmedia.com.
How We Use Your Information
Your data serves specific purposes that directly support your learning experience:
Providing Educational Services
We use your account information to give you access to courses, track your progress, issue certificates, and send you course materials. This is the core reason we need your data.
Communication
We'll email you about your enrolled courses, upcoming sessions, new content in your learning path, and important account updates. You can adjust email preferences in your account settings, though some service-related messages are necessary.
Platform Improvement
Learning activity data helps us understand which content works well and where students struggle. We use this to refine course materials, fix confusing sections, and develop new content that addresses common challenges.
Technical Operations
Technical information helps us maintain platform security, troubleshoot problems, optimize performance across different devices, and prevent abuse.
Information Sharing
We don't sell your personal information to anyone. Here are the specific circumstances where we share data:
Service Providers
We work with companies that help us operate the platform. These include:
- Cloud hosting providers for storing course content and data
- Email service providers for sending course notifications
- Payment processors for handling transactions securely
- Analytics tools for understanding platform usage
These providers can only use your data to perform services for us and are contractually bound to protect it.
Corporate Accounts
If your company pays for your access, we share progress data with designated administrators. This typically includes course completion rates, assessment scores, and time spent learning. Individual companies determine what they do with this data.
Legal Requirements
We may disclose information if required by law, court order, or government request. We'll notify you unless legally prohibited from doing so.
| Who We Share With | What We Share | Why |
|---|---|---|
| Cloud Hosting Provider | All account and course data | Platform infrastructure and data storage |
| Email Service | Email address, name, course info | Sending course updates and notifications |
| Payment Processor | Billing details, transaction amounts | Processing course purchases securely |
| Analytics Platform | Usage patterns, anonymized data | Understanding platform performance |
| Corporate Admins | Learning progress, completion status | Reporting for company training programs |
Data Security
We implement security measures to protect your information from unauthorized access, alteration, or destruction. This includes encrypted data transmission, secure password storage using industry-standard hashing, regular security audits, and restricted employee access to personal data.
However, no internet transmission is completely secure. While we do our best to protect your data, we can't guarantee absolute security. Use a strong, unique password and don't share your account credentials with others.
Your Rights and Choices
You have control over your personal information. Here's what you can do:
Access and Update
Log into your account to view and edit your personal information, update email preferences, change your password, and review your learning history.
Data Export
Request a copy of your data by contacting us. We'll provide your account information, course progress, and assessment results in a readable format within 30 days.
Account Deletion
You can delete your account at any time through account settings or by contacting support. We'll remove your personal information within 90 days, though we may retain some data for legal compliance or legitimate business purposes.
Marketing Communications
Unsubscribe from promotional emails using the link in any marketing message. You'll still receive essential service emails about your active courses.
UK Residents: Under GDPR, you have additional rights including data portability, restriction of processing, and the right to object to certain uses of your data. Contact us to exercise these rights.
Cookies and Tracking
We use cookies to make the platform work properly and improve your experience. Essential cookies handle login sessions, remember your preferences, and enable core functionality. These are necessary for the site to function.
Analytics cookies help us understand how people use the platform so we can make improvements. You can disable these through your browser settings, though some features may not work as smoothly.
We don't use advertising cookies or track you across other websites.
Children's Privacy
Our services are designed for adults and professional teams. We don't knowingly collect information from anyone under 18. If you believe a child has provided us with personal information, contact us and we'll delete it promptly.
International Data Transfers
Our servers are located in the UK, and your data is primarily stored and processed here. Some service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Changes to This Policy
We may update this privacy policy as our practices evolve or legal requirements change. We'll post the updated version on this page and update the date at the top. For significant changes that affect your rights, we'll send you an email notification.
Check this page periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have questions about this policy or how we handle your data, we're here to help.